SSCM 280 - Services Operations Management.

3 credits
3 hours per week.

This course introduces the concepts, principles, problems, and practices of successful service operations management. Topics include: the role of services in the economy, strategic positioning and internet strategies, new service development process, managing service expectations, front-office & back-office interface, service quality, yield management, waiting time management, and service facility location, service projects, and technology in services.

Offered (SPRING)