SSCM 336 - Lean, Six Sigma, and Quality Management.

3 Credits
Three hours per week.

This course focuses on managing issues related to quality, safety, and risks in operations and supply chain management. It discusses principles, practices and techniques for enhancing customer-defined value created through processes and integrated supply chains. Topics include: importance of quality management and continuous improvement in organizations and their supply chains; quality planning and strategy; customer-oriented quality management; statistical and analytical tools for quality control; safety and risk issues in global sourcing; and process improvement techniques including Total Quality Management, Six Sigma, and Lean in manufacturing and service companies.

Prerequisite(s) (with C or better grade): INSS 220
Offered (SPRING).